Frequently Asked Questions

Archive 2021-2022


Additional Resources

School Information

Find a Provider

Account Information

Help to Create an AHP Account

Change Address, Phone or Email

Single Sign On Brochure

Find Group and Member ID - to access your temporary ID card, click here and use this data to login to Blue Access for Members or the Temporary ID Card Login links below (it may be 2-3 days before BCBS will have this information and BAM access will be granted)

How to Register/Login for Blue Access for Members (BAM)

Blue Access for Members (BAM)

Temporary ID Card Login

ID Card Flyer

BCBS Quick Start Guide

COVID-19 Resources

Regulatory Notices


AcademicBlue Benefit Information

Academic Blue  Advantages of Membership


Am I Eligible to Enroll in the Student Health Insurance Plan?

Cost Sheet

Online Enrollment

Please call Western Illinois University Student Benefit Office at (309) 298-1882 with any questions regarding enrollment.

Students with a Qualifying Life Event

Additional Resources


If you do not want the Student Health Insurance Plan, you must decline or opt-out of coverage by submitting a waiver. You may only opt-out of coverage during the following Waiver Periods:

The Spring waiver deadline ended 01/30/2023. The online waiver system can no longer accept new waiver requests. Please call Western Illinois University Student Benefit Office at (309) 298-1882 with any questions.

Parent Information


View Claims Online

Medical Claim Form

Prescription Claim Form

Dental Claim Form

International Claim Form - Used to submit claims for benefits for covered services received outside the United States


Enrollment Information

Academic HealthPlans, Inc.
PO Box 1605
Colleyville, TX  76034


Blue Cross and Blue Shield of Illinois
PO Box 805107
Chicago, IL  60680-4112
BCBS Customer Service
24/7 Nurseline


988 Suicide & Crisis Lifeline

Hours: Available 24 hours
Languages: English, Spanish
Dial 988 from any phone to be immediately connected